Refund Policy

• When purchasing Products, the Client has the opportunity to terminate the Contract without specifying any reasons for a period of fourteen (14) days. This Cooling-Off Period commences on the day after receipt of the Products by the Client or a third party designated by the Client, unless it concerns a personalised Product as described further. Also the Right of Withdrawal may be excluded by byJacky as described further.
• During the Cooling-Off Period, the Client shall handle the Product and its packaging with care. He/she shall only unpack or use the Product to the extent necessary to judge whether he/she wishes to keep it. If he/she wishes to exercise his/her Right of Withdrawal, the Client shall return the Product with all delivered accessories and - if reasonably possible - in its original state and packaging to byJacky, in accordance with the reasonable and clear instructions given by byJacky.
• If the Client wishes to exercise his/her Right of Withdrawal he/she must make this known by sending an email to jacky@by-jacky.nl or by means of the termination form which is available on this Website and sending this as an email to jacky@by-jacky.nl. After the Client has notified byJacky that he/she wishes to exercise his/her Right of Withdrawal, the Product must be returned within fourteen (14) days. The Client must prove that the delivered Products have been returned in time by means of a certificate of posting.
• If, at the end of the periods of fourteen (14) days, the Client has not exercised his/her Right of Withdrawal, expressed his/her will to do so or has not returned the Product(s) to byJacky, the purchase is final.
• If the Client exercises his/her Right of Withdrawal, the Client will be responsible for the cost of the return shipment.
• If the Client has paid an amount, byJacky will refund this amount as soon as possible, at least within fourteen (14) days after exercise of the Client’s Right of Withdrawal. This repayment is subject to the condition that the returned Product has been received by byJacky.
• Reimbursement will be made through the same payment method used by the Client, unless the Client explicitly agrees to another payment method and provided that the Client does not incur any expense as a result of such reimbursement.

COSTS IN CASE OF WITHDRAWAL

• If the Client exercises his/her Right of Withdrawal, the Client will be responsible for the cost of the return shipment.
• If the Client has paid an amount, byJacky will refund this amount as soon as possible, at least within fourteen (14) days after exercise of the Client's Right of Withdrawal. This repayment is subject to the condition that the returned Product has been received by byJacky.
• Reimbursement will be made through the same payment method used by the Client, unless the Client explicitly agrees to another payment method and provided that the Client does not incur any expense as a result of such reimbursement. By way of derogation of this statement, byJacky shall not be required to reimburse supplementary expenses, if the Client has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by byJacky.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

• ByJacky may exclude the Client's Right of Withdrawal in the following cases:
• the to be delivered Product(s) are made to the Client’s specifications; or
• the to be delivered Product(s) have not been prefabricated; or
• the to be delivered Product(s) have been made on the basis of an individual choice of - or decision by the Client;
• the to be delivered Product(s) have been clearly personalised;
• Products that cannot be returned due to their nature; and
• Products of which the price is subject to fluctuations over which byJacky has no influence for example but not limited to the price of raw materials. 

• In the event of a pesonalised Product, byJacky shall inform the Client in advance thereof.